What if I need to cancel my order?
You can cancel an order up to 30 minutes before showtime.
If you need to cancel an order after the movie has started, contact a theater manager or Atom Customer Support at 1-844-838-6284.
Are online movie tickets refundable?
Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. To refund cinemark.com ticket purchases at the theatre (minus the online fee), the confirmation number and credit card or gift card used in the online purchase must be presented at the box office to process a refund.
How do I cancel just tickets?
How to cancel a ticket
- Log into My Account.
- Under My bookings click on ‘Order status and refund applications’
- Next to the ticket you want to cancel click ‘View details / apply for a refund’
- Follow the online instructions to cancel your tickets and request your refund.
Can u refund movie tickets?
Yes, in certain limited circumstances, you may exchange or request a refund for your entire order, less the convenience fee, through Fandango up until the posted showtime. You’ll have to complete your refund and exchange before the posted showtime. For full terms and conditions, please see our Fandango Ticket Policy.