Movie tickets can be purchased on Site in cinema by cash, credit card, HOYTS gift card or HOYTS movie voucher.
Movie tickets purchased on Site in cinema are non-refundable and are not available for exchange, unless required by law.
No refunds will be given if you have simply changed your mind.
Can you get a refund on movie tickets?
Yes, in certain limited circumstances, you may exchange or request a refund for your entire order, less the convenience fee, through Fandango up until the posted showtime. You’ll have to complete your refund and exchange before the posted showtime. For full terms and conditions, please see our Fandango Ticket Policy.
How do I get a refund on a ticket?
How to request a Refund
- Sign into your Ticketmaster account and select your order.
- Select “Refund”
- Choose the tickets you’d like refunded.
- Review the details and submit.
Can you refund Cineworld tickets?
If you did not book through MyCineworld, to cancel your booking please call our Customer Services Team on 0333 003 3444 who will also offer to refund an uncollected booking up to 2 hours before the performance start time. Terms and conditions apply – the original booking fee is non-refundable.