Cineworld are unable to alter existing bookings.
However, if you make another booking and then call Cineworld Customer Services on 0333 003 3444 we will be happy to cancel and refund the original booking provided the tickets remain uncollected and the date of the performance has not passed.
Can you refund cinema tickets?
If the film screening is cancelled, you are entitled to a full refund. The cinema is not required to give you a refund on the cost of transport to the venue if you have already arrived, but you can ask about its policy. If you arrive late, you should still be allowed access to the cinema.
Can Odeon tickets be refunded?
If you have been given the confirmation number, your booking will have been processed by ODEON and as per our Terms & Conditions, tickets are not exchangeable or refundable.
Can you cancel cinepolis tickets?
All tickets are fully refundable up to 30 minutes before scheduled show time. Refunds must be made in person at the theatre concierge/box office.
Can I just cancel my cineworld direct debit?
If you change your mind about your membership, you can cancel any time after the first 12 months of your contract by providing one months’ notice in writing to email@example.com or by calling the Unlimited Helpline on the number above.