If you have purchased a Standard or Fully flexible ticket you can amend the date and time of your ticket right up to when you’re due to travel.
Restricted tickets are non amendable and non refundable.
Can I change my National Express ticket to another day?
You can change your journey details before you travel by calling National Express on 08717 818178* (0044 8717 818178 from overseas). Lines are open 24 hours a day, 7 days a week. Please note that you’ll have to pay the extra if your new journey costs more than the original one you booked.
Are National Express tickets flexible?
Now, passengers have more flexibility. More details below. The new National Express flexible fare journey means you can be completely flexible with which coach you get on to and from the airport. It allows you to get on any available coach 12 hours before or 12 hours after your original coach departure time.
Can I change my bus ticket?
If you bought a Flexible fare you can refund or exchange your ticket for free. You need to make the exchange or refund request before the travel date of your original ticket. With all other fare types, your ticket is non-refundable but you can still change it for a $20 fee prior to your scheduled departure date.
Can I get an earlier coach National Express?
Yes. You can get an earlier or later coach (subject to seats being available) on the date of your booking, simply by taking you ticket to a National Express desk at the airport.